Shipping policy

Shipping Methods and Timeframes

At The Cosy, we aim to process and ship your orders promptly. Our shipping methods and estimated delivery timeframes are as follows:

• Standard Shipping: 6-10 business days

Please note that these timeframes are estimates and actual delivery times may vary based on your location and other factors.

Free Shipping

We offer free shipping on all orders to both Canada and the United States, regardless of the number of products or total order value.

Order Processing

Orders are typically processed within 1-5 business days. During peak seasons or promotional periods, processing may take up to 10 business days.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package on our website or the carrier's website.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team at hello@itsthecosy.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at hello@itsthecosy.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

Questions or Concerns

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at hello@itsthecosy.com. This shipping policy is subject to change without notice. Please check our website for the most current version of our shipping policy.

Last updated: September 2024